We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including your name, address, email address, referrer and telephone number). All credit card transactions are carried out via PayPal and as such we do not store or record any credit card details whatsoever;
(c) information that you provide to us for the purpose of registering with us (including name, address, email address, referrer and telephone number);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including name, address, email address, referrer and telephone number);
(e) any other information that you choose to send to us;
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and we will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
(3) Using your personal data
We may use your personal information to:
(a) administer the website;
(b) enable your use of the services available on the website;
(c) send to you goods purchased via the website, and supply to you services purchased via the website;
(d) send statements and invoices to you, and collect payments from you;
(e) send you general (non-marketing) commercial communications;
(f) send you email notifications which you have specifically requested;
(g) send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(i) deal with enquiries and complaints made by or about you relating to the website; and
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Other disclosures
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any of our agents, suppliers or subcontractors (but only as reasonably necessary for our purposes as set out above); and
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(7) Policy amendments
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Data controller
The data controller responsible for our website is Zendell Limited.
Terms and Conditions
Updated Mon 25 Feb 20
- for PMO and Forensic services, terms and conditions are as per the signed contractual agreement between Companies.
- 'multimedia project' is the term used for audio productions
- Quotations are only valid for 30 days.
- For audio works - copyright control is owned by Zendell Limited and is 'non - exclusive' per project only, unless otherwise agreed.
- Audio publishing is controlled by Zendell Music
1. Unless agreed otherwise in writing, 50% of the invoice as a deposit must be paid after terms of contract are agreed and at least 14 days prior to commencement of work. The remaining 50% shall be payable between completion and 30 days of the multimedia project. In relation to specific contracts, these figures or terms may be varied as set out in the respective contract.
2. 'Specialist' requirements, eg - works that involve different stages - we will issue an invoice for payment as each sum becomes due, to be paid within 30 days of the date of that invoice.
3. Zendell Ltd fees shall be exclusive of disbursements and expense items related to the agreed programme such as messenger services, postage, overseas telephone charges, colour photocopying, photography and prints, disk or tape duplications, creation of audio and video streaming files, travel accommodation, subsistence, fax charges and similar items which will be invoiced to the client on the relevant project, or separately as necessary.
4. If payment is not received within 30 days of the invoice date, Zendell Ltd. will automatically charge interest at a rate of 8% per annum, which will be added to the customer’s account.
5. Payment may be made online, by bank transfer, cheques or cash.
6. All cheques must be made payable to ZENDELL LIMITED. Work will not be able to commence until cheque(s) have cleared.
7. The customer’s requirements must be clearly provided to Zendell Ltd. in writing before commencement of work and subject only to two sets of 'minor' alterations thereafter.
8. 'Major' alterations to a project, not agreed prior to the commencement of work, must be made subject to a further written agreement and quotation. This is deemed as new works.
9. A 'multimedia project' programme/composition will only be publicly released by Zendell Ltd. once the customer approves all content as complete and satisfactory and confirms this in writing.
10. A customer may terminate the contract at any time by written notice of termination.
11. When a customer terminates the contract, they will remain liable to pay in full for all work previously undertaken and in progress by Zendell Ltd. unless any other written agreement is reached in advance.
12. Any monies (excluding the deposit) held on account and unused will be returned subject to a 5% administration charge.
13. Zendell Ltd. reserves the right to refuse to use, publish or broadcast any information it considers obscene or morally unsuitable or which would breach copyrights, or which is libelous, defamatory or illegal.
14. Should such a submission occur, the customer will be advised which information was deemed unsuitable, and requested to amend the information. If the customer can show good reason to use the "unsuitable" information, its inclusion may be considered.
15. Zendell Ltd. cannot be held liable for loss or damage caused as a result of third party action or failure.
16. The client shall provide appropriate security arrangements for any recording / filming outside of the United Kingdom for which Zendell Ltd provides crew or equipment and such arrangements shall be notified to Zendell Ltd in writing in advance of travel to that jurisdiction.
17. Zendell Ltd. cannot be held liable to any party for any errors on any medium after the customer has agreed in writing that the content is correct and accurate and should be posted, published or broadcast.
18. Customer contracts may be modified by agreement in writing at any time to add or delete services to better fit the customer’s needs
19. If a project requires additional content this is, in effect, a contract and business change. An amendment will be made to the original contract and, once approved, becomes contractually binding.
20. E-mail correspondence shall be sufficient to prove changes to agreements.
21. Zendell Ltd. will not commence work on any project until a signed purchase order or equivalent signed document has been provided by the client.
22. In consideration of, and subject to, the final payment of full fees due to Zendell Ltd by the customer, Zendell Ltd hereby assigns to the customer with full title guarantee all the present and future copyright and other intellectual property rights howsoever arising in the content. This statement is void if the 'multi-media' production is holds 'non-exclusive' rights.
23. Any confidential or proprietary information which is acquired by Zendell Ltd. from a client company, person or entity will not be used or disclosed to any person or entity, except when required to do so by law. If required, Zendell Ltd. will sign and adhere to the conditions of any Confidentiality Agreement used by the client.
24. Any contract requiring Zendell Ltd. to work to specific deadlines provided within the written agreement will be deemed to include a proviso that the clients will make themselves reasonably available to communicate with Zendell Ltd., its servants or agents, as necessary.
25. Any claims must be made in writing to Zendell Ltd. within 7 days of receipt of a product. If no claim is made within this period the client is deemed to have accepted the product at the agreed price.
26. Should the customer have cause to make any complaint about service or programmes the complaint, if put in writing, will be acknowledged by Zendell Ltd within 14 days and a detailed reply will be issued to the customer within a further 28 days thereafter. In cases of complaint, all relevant work together with invoice and original materials should be returned to Zendell Ltd.
27. Zendell Ltd shall be under no liability if unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by suppliers or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the client may, by written notice to Zendell Ltd, elect to terminate the contract and pay for work done and materials used but subject thereto shall otherwise accept delivery when available.
27. Zendell Ltd hosting plans for web domains and it's content is self-managed. Although our server is regularly backed up, it is the responsibility of the client to manage there own domain hosting and backups.
28. It is the responsibility of Zendell Ltd to provide a continual service and uptime of the server only. Zendell Ltd are not responsible for any unforeseen downtime due to technical difficulties and/or maintenance. Zendell Ltd are duly obliged to inform all of our clients of scheduled downtime/maintenance, however, this can never be guaranteed due to emergencies.
29. Any work or maintenance required on a clients domain by request would require a quotation by Zendell Ltd to the client and an agreement, in which payment would be required for the works carried out.
30. Web design by Zendell Ltd is treated as a product. Once delivered/uploaded, Zendell Ltd seize to have any responsibility in the maintenance and management of said product.
31. For Turntable Training Wax (TTW) terms and conditions, please visit http://www.turntabletrainingwax.com/terms
32. For Turntable Training Wax (TTW) import/export distribution HS Code tariff rates, please visit http://www.zendell.uk/tariff.html
2. Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
3. Republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter or news RSS feeds)
4. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website for any purposes related to marketing without our express written consent.
5. Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.
6. Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
7. Limitations of liability
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
13. Exclusion of third party rights
14. Entire agreement
15. Law and jurisdiction
16. Registrations and authorisations
We are registered with Companies House. You can find the online version of the register at www.companies.gov.uk.
Our registration number is : 6190787.
Our VAT number is GB923960413
Our EORI number is GB923960413000
17. Our details
The full name of our company is ZENDELL LIMITED
We are registered in England & Wales under registration number 6190787
Our registered address is Accounting IT Limited, Ground Floor, The Maltings, Locks Hill, Rochford, Essex, SS4 1BB.
18. Location & Communication
the Z, Kemp House, 152-160 City Road, London, EC1V 2NX
+44 (0)207 625 4293
Zendell Limited, BYSC, Unit F09, 1000 North Circular Road, London, NW2 7JP
+44 (0)208 208 3828